At Pristine Spaces, our mission is to ensure your home shines and you feel comfortable in your space. If, for any reason, you are not completely satisfied with the cleaning service provided, we offer a 100% Satisfaction Guarantee. Here's what you can do: 1. **Contact Us Promptly:** Please reach out to us within 24 hours of your cleaning appointment. You can either call our customer service team or send an email detailing the specific areas or aspects that did not meet your expectations. 2. **Feedback Evaluation:** Our team will carefully review your feedback to understand your concerns and the areas needing attention. 3. **Rectify the Issue:** We will arrange a re-cleaning of the unsatisfactory areas at no additional cost. Our goal is to address the problem promptly and ensure your home meets our high standards of cleanliness. Your satisfaction is our priority at Wilson's Pristine Spaces, and we are dedicated to making sure you are delighted with every clean. Thank you for choosing us to make your home shine!

At Wilson's Pristine Spaces, we firmly believe in providing transparency and peace of mind to our clients. The price you pay upon booking is the final price you will pay. We do not believe in "sticker shocking" our clients with hidden fees or unexpected charges. From the moment you book our home cleaning services, you can trust that there will be no surprises at the end. Our commitment is to ensure your satisfaction and to make your home shine, one clean at a time, without any financial ambiguity.

Wilson's Pristine Spaces offers comprehensive home cleaning services within a 50-mile radius of Saginaw, Michigan. We are committed to making homes shine in various locations, including Birch Run, Frankenmuth, Midland, Saginaw, Bay City, Hemlock, and more. Not sure if we will come to you? Just ask!

Yes, Wilson's Pristine Spaces is committed to maintaining the utmost level of cleanliness and respect in your home. In line with this commitment, we ensure that we wear shoe covers during the cleaning process.

Our cleaning supplies vary depending on the specific needs of each cleaning task. Our current product lineup includes: - **Dawn Dish Soap:** Renowned for its grease-cutting power and gentle touch. - **Vinegar:** A natural and effective cleaner used for various surfaces. - **Bleach:** Used sparingly for its disinfecting properties. -**Oven Cleaner:** Used for tough oven jobs. - **The Pink Stuff Paste:** Ideal for tough grime and stains. - **OxiClean Bathroom Cleaner:** Effective in tackling bathroom dirt and mildew. - **Lysol Wipes:** Perfect for quick and thorough surface disinfection. -**Lysol Spray:** Used to disinfect surfaces and fabrics. - **Sprayway Glass Cleaner:** Ensures streak-free glass and mirrors. -**Murphy's Oil Soap:** Used for hardwood floors and furniture. - **Mr. Clean Multipurpose Cleaner:** Versatile enough for a variety of surfaces. -**Steel Wool Soap Pads:** Used for tough baked on food, grease, hard water stains and more. - **Clorox Urine Remover:** Specialized cleaner for tackling urine odors and stains. - **Clorox Toilet Bleach:** Keeps toilets hygienically clean. - **Clorox Disposable ToiletWand:** Convenient for easy toilet cleaning. -**Comet Bleach Powder:** Versatile and powerful cleaning product that combines the effectiveness of bleach with a convenient powdered formula. -**Orange Glo Furniture Cleaner:** Versatile and effective cleaner designed to enhance the natural beauty of wood furniture while providing a deep, streak-free clean. Infused with natural orange oils, it gently cleans and restores wood surfaces, leaving them with a beautiful shine and a fresh citrus scent. -**Quick Shine High Traffic Hardwood Floor Luster and Polish:** Restores the richness, color and beauty of your hardwood floors with added durability to withstand heavy foot traffic. -**Quick Shine Multi Surface Floor Finish:** Renews, shines and polishes floors. -**Method Hardwood Floor Cleaner - Almond:** Use to clean sealed hardwood and laminate floors.

Sometimes plans change, we get it! Therefore, we offer a flexible cancellation policy to accommodate your needs. As long as you provide us with at least 24 hours' notice before your scheduled cleaning appointment, you may cancel for a full refund.

We understand that pets are part of the family and are often curious about visitors. Friendly pets are more than welcome to be present during our cleaning services. However, for the safety and efficiency of our team and to ensure the thoroughness of our cleaning, we kindly request that pets either be secured in a designated area or remain out of the way during the cleaning process. This approach helps us maintain a smooth and effective cleaning operation while ensuring your pets remain safe and comfortable.

At Wilson's Pristine Spaces, we strive to make the booking process seamless and straightforward. Here’s a step-by-step guide: 1. **Select Your Service**: First, visit our website and choose the specific home cleaning service you require. We offer a variety of packages to suit different needs, from deep cleaning to regular maintenance. 2. **Book Your Day and Time**: Once you've selected your service, choose a convenient day and time for your appointment. Our online calendar makes it easy to see available slots. 3. **Confirmation Email**: After you've booked your appointment, you will receive a confirmation email. This email will include all the details of your booking, ensuring you have everything you need. 4. **Reminder Email**: The day before your scheduled service, we will send you a reminder email. This helps ensure you're prepared and available when our cleaning team arrives. 5. **Service Day**: On the day of your appointment, our professional cleaning team will arrive promptly at the scheduled time, ready to make your home shine. If you have any questions at any point during this process, you can always reach out to us directly. We are here to help and ensure your experience with Wilson's Pristine Spaces is as pristine as your newly cleaned home.

We understand the importance of flexibility and convenience for our clients. While it is not required for you to be home during the cleaning service, we do recommend it. By being present, you can participate in a final walk-through with our cleaner to ensure every aspect of our service meets your expectations. However, if you have other commitments, rest assured that our team is fully equipped to handle the cleaning in your absence.

The duration of a cleaning session can vary based on the size and condition of your home. We always do our best to provide a reliable time frame upon booking to set your expectations right. However, please keep in mind that every home is different, and some cleans may take a little longer to ensure a thorough and satisfactory clean. Our team is dedicated to delivering top-notch service, so whether it takes a bit more time for those stubborn spots or to give extra attention to detail, rest assured your home will sparkle like never before!